Refund policy

Draft, needs owner review. Not legal advice.

30-day money-back guarantee

If Dropwell is not right for you, you can have your money back. Every payment for Dropwell, whether Yearly, Lifetime or a Yearly renewal, can be refunded in full if you ask within 30 days of that payment. You do not need to give a reason, though we are always glad to hear one.

Before you buy, the free trial lets you try every tool with 3 free jobs, and reading statements, the table preview and the balance check never count.

How to ask

1. Write to support@getdropwell.com from the email you used at checkout, or tell us that email address.
2. If you have it, include the receipt number from your receipt email. It helps, but it is not required.

We reply to confirm, and we refund the full amount, including any tax you paid, to the card or payment method you used. Stripe sends it straight away; it usually shows on your statement within 5 to 10 business days, depending on your bank.

What happens to your license

When a purchase is refunded, its license ends and the key is revoked: it can no longer be activated on any Mac, and you agree to stop using Dropwell under it. Files you made with Dropwell are yours and stay where they are.

When a Yearly renewal is refunded, only that year is given back. Your license stays active on the version your previous year covered.

After 30 days

After 30 days a payment is not refundable, except where the law requires it. You can cancel a Yearly renewal at any time with the link we email you, or on the Manage subscription page, so you are not charged again. We email you 7 days before each renewal, so it never comes as a surprise.

Chargebacks

Please write to us first. A refund through us is quicker than a dispute with your bank, and it is always granted within 30 days.

Contact

ELEGANT TECH LLC, 8272 168th St, Jamaica, NY 11432, United States. support@getdropwell.com

See also the terms of sale and the license agreement.